CALL FOR PAPERS EXTENDED TO 26TH FEBRUARY 2015 - SUBMIT YOUR PAPER NOW!

ISQua Update
 
Peter Carter, ISQua CEO
Peter Carter, ISQua CEO
CEO's Report

Welcome to the ISQua Bulletin’s first outing in 2015, the 30th anniversary of our formation.

I am pleased to report to ISQua Members and other interested readers on current achievements and challenges in ISQua’s quest to inspire, promote and support healthcare quality and safety improvement worldwide.

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ISQua Activities
Membership
 

Membership

Welcome to all new Members and thank you to those of you that have renewed Membership for 2015.  At the time of writing we currently have 152 Individual Members and 37 Institutional Members from 40 countries.

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Conference
Doha, Qatar - 4th to 7th October 2015
 

MARK YOUR CALANDER – REGISTRATION OPENS 4th MARCH

The next ISQua Conference will be held in Doha, Qatar, 4th – 7th October in the National Convention Center. The theme of ISQua 2015 is “Building Quality and Safety into the Healthcare System.

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Accreditation
International Accreditation Programme (IAP)
 
In November 2014 our Head of International Accreditation and Regulation, Elaine O'Connor, was invited by the Turkish Ministry of Health to attend their 5th International Performance and Quality in Health Congress. While there Elaine presented the Ministry with their accreditation awards for their Standards of Accreditation in Health Version 5 and their Surveyor Training Programme.
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Education
 

Fellowship Update

The number of Fellowship Programme participants has reached 170 with 48 countries represented in the Programme, which is a 19% increase in numbers since last bulletin. Nigeria contributes 15% of Fellowship participants, Australia -11 % with Brazil and Canada contributing 7% each.
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ISQua Staff
Courtesy Visit from Triona Fortune, Deputy Chief Executive Officer of ISQua to the Malaysian Society for Quality in Health (MSQH) Office
bySaifulhazmi Bin Salihin, Executive Manager, Corporate Affairs & Finance, MSQH
 
Triona Fortune, ISQUa Deputy CEO
Triona Fortune, ISQUa Deputy CEO
The Malaysian Society for Quality in Health (MSQH) was honored to be given the opportunity to receiving Ms Triona Fortune, Deputy Chief Executive Officer of ISQua on the 9th and 10th February 2015 at MSQH’s office in Kuala Lumpur, Malaysia. 
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Governance
ISQua Board Elections 2015
 

2015 is a Board Election Year.  All Members who have a fully paid Membership as of 6th July 2015 are eligible to stand for election, to vote and to nominate other Members for election.

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Awards
Distinguished Service Awards 2015
 
ISQua's Distinguished Service Award is awarded to persons who have made conspicuous contibutions to the purpose of ISQua and/or the facilitation of those purposes in any particular activity of ISQua. This Award has only been award three times before in the history of ISQua. This year we are proud to announce that we have two very worthy recipients of this award.
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Emerging Leaders Programme

Call for applications and nominations

The ISQua Emerging Leaders Programme was launched in October 2014 with the aim of identifying, developing and supporting emerging leaders from Low and Middle Income Countries through the ISQua network.

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ISQua's 32nd International Conference
Scholarships
 

ISQua, in collaboration with the World Health Organization (WHO), is offering applicants from developing countries or countries with economies in transition, scholarship places to attend the ISQua 2015 International Conference, which will take place in Doha, Qatar from 4th  – 7th October 2015

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News from our Members
The German Network for Quality Development in Nursing (DNQP)
byAndreas Büscher, RN, PhD, Scientific Leader of the DNQP
 

Nurses play an important role in health care delivery. Due to their permanent presence in care processes the nurses’ contribution to patient care has important implications for the overall quality of care. The German Network for Quality Development in Nursing (DNQP = Deutsches Netzwerk für Qualitätsentwicklung in der Pflege) is committed to the development of quality in nursing care on a methodologically sound basis.

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CENAS CONTRIBUTION TO HEALTH CARE UNIVERSAL COVERAGE
byJose Maria Paganini. President. CENAS
 

The Specialized Center for Normalization and Accreditation in Health (CENAS) in Argentina is interested not only to improve health services quality and safety with its external evaluation and accreditation program developed in the last ten  years but, at the same time, is trying to extend its work to reach other health system stakeholders oriented to support large system transformation for equity and quality for all.

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Creating a Culture of Safety
byDavid J. Ballard, MD, PhD, MSPH, FACP, Chief Quality Officer for Baylor Scott & White Health (BSWP) & President of STEEEP Global Institute
 

STEEEP Global Institute

The STEEEP Global Institute leverages the expertise and experience of Baylor Scott & White Health (BSWH) to assist other health care organizations in improving health care quality.
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Layman Summaries of Published IJQHC Articles
Patient experiences of inpatient hospital care: a department matter and a hospital matter
Summary of article first published online: 13 December 2014 DOI: http://dx.doi.org/10.1093/intqhc/mzu090
byMaarten W. Krol MSc, Dolf de Boer PhD, Herman Sixma, PhD, Lucas van der Hoek, Jany J.D.J.M. Rademakers PhD, Diana M. Delnoij PhD

Patient experiences have become an important measure for healthcare quality. Patient experiences can be used for monitoring the quality of care, for healthcare purchasing by healthcare insurers or health plans, by patients in deciding which healthcare provider to visit, but also by healthcare providers themselves to improve their care. If experiences are measured in a standardized way across healthcare institutions, differences between institutions can be identified. 

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Improving the identification and management of chronic kidney disease in primary care: lessons from a staged improvement collaborative
Summary of article first published online: 18 December 2014 DOI: http://dx.doi.org/10.1093/intqhc/mzu097
byGill Harvey , Kathryn Oliver , John Humphreys , Katy Rothwell , Janet Hegarty
Chronic kidney disease (CKD) is diagnosed when there is a loss of kidney function over a period of three or more months. It is often called a ‘silent’ disease as symptoms are usually absent. Consequently, the condition can go undiagnosed, which is a problem because people with CKD are more likely to have cardiovascular problems, such as strokes or heart attacks.
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What are incident reports telling us? A comparative study at two Australian hospitals of medication errors identified at audit or observed by researchers and the reporting of these errors to an incident system
Layman Summary of article first published online: 12 January 2015 DOI: http://dx.doi.org/10.1093/intqhc/mzu098
byJohanna I. Westbrook , Ling Li , Elin C. Lehnbom , Melissa T. Baysari , Jeffrey Braithwaite , Rosemary Burke , Chris Conn , Richard O. Day

Many hospitals rely on incident reporting as their key quality and safety measure, despite widespread acknowledgement that many errors go unreported. Medication errors are among the most frequent adverse events in hospitals, as well as the most dangerous. However, it has been estimated that only some 13 per cent are reported by staff. Little is known about whether the types of medication errors reported by staff represent the full spectrum of errors which occur. Thus interpreting and taking action in response to incident data can be difficult. 

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Observation of Handover Process in an Intensive Care Unit (ICU): Barriers and Quality Improvement Strategy
Layman summary of article first published online: 2 February 2015 DOI: http://dx.doi.org/10.1093/intqhc/mzv002
byYanika Kowitlawakul , Benjamin S. H. Leong , Adela Lua , Rana Aroos , Jie Jun Wong , Nicola Koh , Nicholette Goh , Kay Choong See , Jason Phua , Amartya Mukhopadhyay
At a hospital in Singapore, we formed a team to observe nurses and doctors giving their report during the transfer process of patients in or out of a medical intensive care unit (MICU).We called this as transfer reports or handovers. The reasons were to determine what nurses and doctors did while doing the transfer report, and how they performed that transfer process.
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Articles of Interest from Around the World
Hospital partnerships for Ebola response, preparedness and recovery
First Published in the APPS NEWS: Special Edition February 2015
byAfrican Partnerships for Patient Safety (APPS)
 
Work has been undertaken by APPS on outlining how the institutional partnership model, co-developed in APPS can support the on-going efforts in Ebola response, preparedness and recovery. We have reviewed much of the learning from the APPS evaluation process, particularly in regard to infection prevention and control and considered how this can support efforts immediate and long term, to re-build health systems in Ebola affected countries.
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What next for the Francis culture of safety? Six steps to start
Published by The Health Foundation on 11 February 2015 http://www.health.org.uk/blog/what-next-for-francis-s-culture-of-safety-six-steps-to-start
byJo Bibby, The Health Foundation
 
No-one would claim that changing culture is easy, but it is possible. And in light of Robert Francis’s latest report we know that there is still much to be done if we are to create the learning culture advocated by Don Berwick in A promise to learn – a commitment to act.
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Member Focus
ICIC15 Discount for ISQua Members
 

The 15th International Conference for Integrated Care "Complex Needs, Integrated Solutions: Engaging, empowering and enabling people for active and healthy living" will take place at the Sheraton Grand Hotel, Edinburgh, Scotland, 25-27 March 2015. The conference is organised by the International Foundation of Integrated Care, in partnership with NHS24  and the Joint Improvement Team of the Scottish Government.

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Forthcoming Events
ISCOME 2015 Conference
The International Society for Communication Science and Medicine (ISCOME)
 

The International Society for Communication Science and Medicine (ISCOME) invites scholars and practitioners from health-related fields and communication science to submit abstracts for oral and poster presentations at the ISCOME 2015 conference on 15-16 June in Montecatini Terme (Italy), which holds the theme: “The Golden Bridge: Communication and Patient Safety.”

The deadline for abstract submissions is 28 February 2015 at 5:00 pm (UTC). 

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eHealth 4th Healthcare Leaders’ Forum (HLF)
 
eHealth presents 4th Healthcare Leaders’ Forum (HLF) 2015 on March 12, 2015 in the Hotel Royal Plaza, New Delhi. HLF examines the value of technology in improving healthcare provision and the efficiencies it brings to healthcare systems. It’s a platform that brings together healthcare leaders and innovators to share successful new and innovative approaches, firsthand experiences, and lessons learned in plotting this accelerated path to transformation. 
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