Feature Article
CEO Update
 
Peter Lachman, ISQua CEO
Peter Lachman, ISQua CEO
I have now been at ISQua as CEO for the past year and it is hard to believe how quickly the time passes. This year has been a learning experience, I've met some amazing people who have come to ISQua to learn about quality and safety. ISQua is growing and developing, with many changes as you'll see in this Bulletin. My first year has been filled with excitement and anticipation for how much we can achieve together and I'm looking forward to what the next year will bring!

I have now been at ISQua as CEO for the past year and it is hard to believe how quickly the time passes. This year has been a learning experience, I've met some amazing people who have come to ISQua to learn about quality and safety. ISQua is growing and developing, with many changes as you'll see in this Bulletin. My first year has been filled with excitement and anticipation for how much we can achieve together and I'm looking forward to what the next year will bring!

The aim of ISQua to facilitate the transformation of healthcare worldwide. As a member-based organisation, we need to ensure that we have a strong foundation to achieve that aim and to grow the membership.

This year with the elections to the Board, Membership is essential. Please encourage colleagues and peers to join. We will be developing the services for Members over the coming months and have made the Fellowship more affordable, with membership as part of the fee.

We have also reduced membership costs for applicants from low and lower middle income countries. Our hope is that this will mean more members who can participate in the elections.

ISQua is moving again! We've found a new home for ISQua, in Dublin which will provide for the growth of the organisation. The offices will be finalised shortly and in the next Bulletin, I will provide more details of the location. It is important that we have a good environment conducive to the work we do.

At the last Board meeting, the Board agreed on the appointment of several Experts in recognition of their work in quality of healthcare and their current and future work supporting ISQua to achieve their goals. Their bios will be added to the website shortly, and we'll have a full report in the June Bulletin.

We are planning to re-launch our Emerging Leader Programme working with WHO within the next month – please look out for the call for applicants.

Finally, the conference is approaching. The Events Team has finalised the programme and it is very exciting. Please spread the word and encourage people to attend.

 
Farewell to Triona
 
Triona Fortune
The ISQua Staff & Board wished a sad goodbye this week to Triona Fortune, who's leaving us after almost a decade. Triona has been central to ISQua and has led the development of many of the successes for which ISQua is known.
The ISQua Staff & Board wished a sad goodbye this week to Triona Fortune, who's leaving us after almost a decade. Triona has been central to ISQua and has led the development of many of the successes for which ISQua is known.

As members, many of you have met Triona and experienced her warmth and vitality. Triona has always placed the needs of members at the forefront, be it in the development of the IAP, the stewardship of the conference and the many social occasions arranged for the members.  
 
As she always says, it's all about the person, building relationships and trust that create success.
 
Triona leaves a rich legacy not least of which is the strong team that she has built over the years. Her journey with ISQua is changing but not ending as she will continue as an ISQua Expert. 
 
The ISQua Board and Officers have expressed their deep appreciation to Triona for her significant contribution to ISQua over the years.
 
Please join us in wishing Triona well as she takes on new challenges. 
More News
2017 ISQua Board Election Process
 

We are delighted to announce that for this year’s election, our Board elections will be held using a leading independent provider of online voting systems, namely the Electoral Reform Services. 


We are delighted to announce that for this year’s election, our Board elections will be held using a leading independent provider of online voting systems, namely the Electoral Reform Services. 

The Call for Nominations will be sent to all Members by the end of May 2017. We have included a timetable below for the election process.


The timetable for Elections:

30th May 2017 All Members receive Call for Nominations
28th July 2017 17:00 (IST, UTC+1) Closing date for Nominations
4th August 2017 17:00 (IST, UTC+1)Candidates details and voting commences
31st August 2017 17:00 (IST, UTC+1)Closing date for voting
5th September 2017 (IST, UTC+1)Announcement of the result


Nomination Process Individual Members

All Individual Members wishing to nominate for the Board elections will be asked to complete and submit the following to the Electoral Reform Services:

  • Nomination form completed and signed by candidate as well as signed by two fully paid Individual Members
  • 150-word profile
  • Jpeg head shot


Nomination Process Institutional Members

All Institutional Members wishing to nominate for the Board elections will be asked to complete and submit the following to the Electoral Reform Services:

  • Nomination form completed and signed by representative of the organisation as well as signed by the representatives of two other fully paid institutional members
  • 150-word organisational profile
  • 50-word profile of representative of the organisation who will sit on the Board
  • Jpeg of the organisation’s logo


Each Member will receive further information from the ISQua Office regarding the places available on the Board, as well as what is expected of a Board member. If you are interested in nominating a Member for the Board elections, please contact Deirdre Burke (dburke@isqua.org).   

QI Network Partner - Spotlight on Ko Awatea
 

Ko Awatea uses innovation and improvement methodology to develop sustainable, high-quality health care services. Embedded within Counties Manukau Health, Ko Awatea was created to address complex and growing problems facing healthcare provision in an area challenged by ethnic disparity, an ageing population, elevated birth rates, and the rising incidence of obesity and dementia.


Ko Awatea uses innovation and improvement methodology to develop sustainable, high-quality health care services.

Embedded within Counties Manukau Health, Ko Awatea was created to address complex and growing problems facing healthcare provision in an area challenged by ethnic disparity, an ageing population, elevated birth rates, and the rising incidence of obesity and dementia.

Since it first opened in 2011, the organisation, whose name means “First Light” in Te Reo Maori (the indigenous language of New Zealand), has held fast to its goal of supporting health systems and other public services to improve health outcomes for the population.

Through collaboration and strong leadership, Ko Awatea has delivered many improvements to the health outcomes of its population.

Highlights of our work include: Target CLAB Zero, in which the incidence of Central Line Associated Bacteraemia in New Zealand intensive care units was reduced by 96 percent and New Zealand became the first country in the world to achieve a zero CLAB rate for three consecutive months; reducing hospital demand by giving back 23,000 well and healthy days to the people of Counties Manukau, and supporting people living with long-term conditions to better manage their own health.

Continuing in the spirit of collaboration, Ko Awatea is delighted to be partnering with the International Society for Quality in Healthcare (ISQua).

ISQua’s aim to inspire and drive improvement in the quality and safety of healthcare aligns closely with Ko Awatea’s goals. We believe we can achieve great things from joining a network that spans 100 countries and five continents. Thanks for having us!


Visit their website to find out more about Ko Awatea and their activities.



Ko Awarea are one of our founding QI Gold Network Partners. To find our more about our Quality Improvement (QI) Network please visit our website.
Thank you to everyone who submitted an abstract for #ISQua2017!
 
We've finished our review and contacted each of the authors. Due to the record amount of interest in the London Conference we have split the posters into day displays. We have also added E- Poster Presentations where Authors will get the opportunity to stand by their posters for 10 Minutes to present their work and discuss it with the delegates.
We've finished our review and contacted each of the authors. Due to the record amount of interest in the London Conference we have split the posters into day displays. We have also added E- Poster Presentations where Authors will get the opportunity to stand by their posters for 10 Minutes to present their work and discuss it with the delegates.

New this year:
  1. "Meet the Expert” Breakfast Sessions with leaders from ISQua, the Health Foundation and ISCOME  
  1. Patient safety and Cinema Awards voted for by the ISQua Members 

  1. Keynotes and concurrent sessions on Quality and Safety in Crisis - hear from Sidney Wong, Medical Director, Médecins sans Frontières; John Gaffney, Medical Director, Save the Children International and much more  

 


Also new to the Programme is  “A Mile in My Shoes”. Delegates will be sent details shortly on how to register for a visit to this giant Shoebox which includes a display of shoes, and a series of unique audio stories from people working in, and using, health and social care. 





As well as all the excitement of the Conference, you can enjoy the fact that we will be based in the centre of London, with Westminster abbey and Big Ben visible from almost all the windows in the conference centre.  Don’t miss your opportunity to soak up the rich culture and excitement London has to offer!





To all of you who have been accepted, congratulations! and we look forward to seeing you all in London! Don't forget that you must register for the conference by 21st June 2017 in order to present and have your abstract published in the final programme. 

 

Accreditation Council meeting in Jordan
 
The Accreditation Council (the Council) met in Amman, Jordan in May for their mid-year meeting. The meeting saw representatives from Australia, Brazil, Canada, Denmark, France, Malaysia, the Netherlands, Switzerland, the US and Ireland review the current activity of the International Accreditation Programme (IAP), discuss issues and developments in the area of accreditation and external evaluation and provide advice regarding the current and future direction of the IAP.

The Accreditation Council (the Council) met in Amman, Jordan in May for their mid-year meeting. The meeting saw representatives from Australia, Brazil, Canada, Denmark, France, Malaysia, the Netherlands, Switzerland, the US and Ireland review the current activity of the International Accreditation Programme (IAP), discuss issues and developments in the area of accreditation and external evaluation and provide advice regarding the current and future direction of the IAP.

It was also the last Accreditation Council meeting for Triona Fortune, Deputy CEO.

The Council thanked Triona for her leadership and management of the IAP over the past nine years and acknowledged her energy, commitment and significant contribution to the success of the IAP, the Council itself and ISQua.

They marked the occasion with a cake and also presented her with a book signed by all members of the Council.

Special thanks go to Salma Jaouni and all the team at the Health Care Accreditation Council (HCAC) for their hosting of the meeting.

Attendees went home with a true appreciation of Jordan thanks to the efforts of the team at HCAC as they introduced the Council to authentic Jordanian cuisine and organised trips to some of Jordan’s historical sites. 



Scholarships & Interns
 
In February we launched both our conference Scholarship Programme, for individuals from low and low-middle income countries to attend the London conference; and our Internship Programme for our Fellowship participants to spend time with AGPAL/QIP, a leading organisation in health care quality and safety.
In February we launched both our conference Scholarship Programme, for individuals from low and low-middle income countries to attend the London conference; and our Internship Programme for our Fellowship participants to spend time with AGPAL/QIP, a leading organisation in health care quality and safety.


The successful applicants of the WHO/ISQua Conference Scholarship will receive free registration for the London conference and ISQua Membership to the end of 2017. 

The successful applicants are:


Joaquin

Sapul Jr

Philippines

Ahmed

Ammar

Sudan

Wafa

Allouche

Tunisia

Lubna

Khanzada

Pakistan

Ashim

Roy

Bangladesh

Baiq Qurrata

Aini

Indonesia

Moses

Enock

Malawi

Oswald

Benimana

Rwanda

Syed

Sohail

Kenya

Andrew

Likaka

Malawi

Alicia

Halac

Argentina

Jaime Hernan

Rodriguez Moreno

Colombia



The Fellowship Internship Programme offers ISQua Fellowship participants and graduates an opportunity to spend time with a leading organisation in health care quality and safety, gain experience from the way in which the organisation works and expand their network. AGPAL/QIP have partnered with us again to offer four internships to ISQua Fellowship participants and graduates. The interns will be travelling to Brisbane later this year.

We are delighted to introduce the AGPAL/QIP Interns for 2017:

Dr. Umesh Gupta MBBS, MS, MBA, FISQuA, FACA, CPHQ, CSSBB
Dr. Syed Sajid Ahmed
Dr. Wesam Atif Mansour, MBA, MSc. Ped., DTQM, MBBCh
Dr. Shazia Aman 

MOU with HealthCareCan
 
ISQua and HealthCareCAN are very proud to announce our partnership to promote the improvement of health care quality around the world. Through this partnership, CHA Learning, the professional development division of HealthCareCAN, will annually make available five scholarships to ISQua Fellowship participants from low and lower middle income countries. 




ISQua and HealthCareCAN
are very proud to announce our partnership to promote the improvement of health care quality around the world.

Through this partnership, CHA Learning, the professional development division of HealthCareCAN, will annually make available five scholarships to ISQua Fellowship participants from low and lower middle income countries.

These scholarships will focus on learning and development in areas of quality improvement such as patient safety, patient engagement, change, leadership and management.

Through our partnership, ISQua and HealthCareCAN will both facilitate the global spread of such essential professional development as well as the access to lower/middle-income regions where such high-quality learning may otherwise be out of reach.

Additionally, CHA Learning is committed to providing 25% discount to ISQua Fellowships Participants and 10% discount to ISQua Members off tuition rates for the following online courses:

 - Integrated Quality Management

- Patient-Centred Experience & Design Programme

- Management Essentials Programme

- Change Leadership Certificate

- Canadian Patient Safety Officer Online Programme

- Food Service & Nutrition Management Programme
 

To receive a discount code, please contact Eveline Holmes, Education Coordinator.

Leveraging the full value and impact of accreditation
 
Health care services accreditation is a quality improvement and external evaluation methodology that has been widely implemented in over 70 countries. The thesis of this paper is to present the case that the optimal impact and value of the accreditation methodology will be achieved when it is fully recognised as an ongoing capacity building tool; as a knowledge mobilisation tool; as an investment rather than an expense; and as a quality improvement and patient safety evaluation tool. 

Abstract

Providing high quality and safe patient care is a challenge in the current rapidly changing and complex health care environment.

A variety of independent tools and methodologies contribute to this effort, e.g. regulatory requirements, quality improvement tools and accreditation methodologies.

A concern is that each alone will not achieve the tipping point in health care quality that is required.

This paper suggests that the methodology and application of accreditation has the potential to be the force to bring these approaches into alignment and ultimately measurably improve the quality of care.

Introduction

Health care services accreditation is a quality improvement and external evaluation methodology that has been widely implemented in over 70 countries.

Over the years, the accreditation methodology has been widely studied in efforts to understand and document its value and impact on the quality and safety of healthcare organisations and person-centered care.

Studies have shown accreditation to be positively associated with the establishment of organisational structures and processes, the promotion of quality and safety cultures, improvements in patient care and professional development amongst other key benefits.

It is, however, also widely recognised that, due to the complexity and multi-factorial nature of health care quality, further evaluation is required to fully measure how the impact of accreditation can be optimised.

Read the full perspective online in the International Journal for Quality in Health Care.

Read the full perspective online in the International Journal for Quality in Health Care.Wendy Nicklin, Triona Fortune, Paul van Ostenberg, Elaine O'Connor, Nicola McCauley; Leveraging the full value and impact of accreditation. Int J Qual Health Care 2017; 29 (2): 310-312. doi: 10.1093/intqhc/mzx010