ISQua Update
 
Peter Carter, ISQua CEO
Peter Carter, ISQua CEO
CEO Report

I am pleased to provide you with an update on a number of developments since I last reported to you in these pages two months ago. I would be pleased to discuss any of these matters with you.

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Triona Fortune, Deputy CEO
Triona Fortune, Deputy CEO
How to make friends and influence people - the ISQua way

It’s hard to believe I’ve been with ISQua over 5 years and Edinburgh is my 6th conference. The management of the conference has changed considerably over this period, specifically for me in two important areas. Primarily the scientific content has strengthened significantly but equally as crucial is the ability to network and make friends, as it’s not all about the science!

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ISQua Activities
Conference
ISQua's 30th International Conference, Edinburgh 2013
 
This year's conference has gone interactive!

We're on Twitter (#ISQua2013) and Facebook (www.facebook.com/ISQua)  and not only do we have a native app for apple and andriod phones but we will also be live streaming a selection of our sessions free of charge!
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International Accreditation Programme (IAP)
 
We would like to congratulate the following organisations on successfully achieving ISQua accreditation for their standards, surveyor training programme or organisation. These awards were approved by the Board Accreditation Committee (BAC) on 27th August and 24th September 2013.
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Membership
 
We are pleased to welcome the following members who have joined ISQua since June 2013.
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Education and Fellowship
 

The ISQua Fellowship Programme is a professional development programme for those working or interested in healthcare and in particular in healthcare quality and safety. The programme celebrates its first anniversary in October 2013.

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Thank You
ISQua's Surveyors
 

We are very fortunate to have 70 leaders in the field of external evaluation / accreditation to survey on behalf of ISQua's International Accreditation Programme. These women and men come from 19 countries, ranging from New Zealand in the Southern Hemisphere and Denmark in the Northern Hemisphere. All give of their time on a voluntary basis. As always I am very grateful to all of you for the professionalism you bring to this unique programme.

Thank-you.

Triona Fortune, Deputy CEO.

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Invited Articles
The Role of Team Effectiveness in Healthcare Delivery: a Case Study of Korle-Bu Teaching Hospital in Accra, Ghana
Otchi E. H, Agyei-Baffoe P & Reuben K. Esena

Elom Hillary Otchi is the QI Manager of Korle Bu Teaching Hospital, Ghana.  His job entails developing QI Structures in the Hospital, facilitating the periodic conduct of surveys and operational research to improve the quality of service; undertaking QI visits to the various Departments/Units and producing reports; facilitating the design and development of proposals for Departments/Units of the Hospital and for external sponsorship and technical support from donor agencies and QI institutions.  Elom is one of the thirteen sucessfull applicants for this years WHO/ISQua Scholarship to attend the 30th International Conference in Edinburgh.  ISQua is happy to publish Mr Otchi's paper on the role of team effectiveness in healthcare delivery.

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An Overview of the Korea Institute for Healthcare Accreditation
Heon-Jae Jeong, MD, DrPH, MPH, MBA Distinguished Advisor to the Korea Institute for Healthcare Accreditation
 
Heon-Jae Jeong, MD, DrPH, MPH, MBA
Heon-Jae Jeong, MD, DrPH, MPH, MBA
Dr. Jeong received MD in South Korea in 2002 and joined Johns Hopkins in 2006. He received MPH, MBA and DrPH as a Sommer Scholar from Bloomberg School of Public Health, and was selected as a WHO patient safety scholar in 2007.  Currently, he is a postdoctoral fellow at the department of Health Policy and Management of the Johns Hopkins Bloomberg School of Public Health, where he received his master and doctoral degrees, working on various projects at the Johns Hopkins hospital and doing his own research on quality and safety of healthcare.
Dr Jeong wrote this article at the request of the Asian Society of Quality in Health Care (ASQua) to introduce the Korea Institute for Healthcare Accreditation (KOIHA)
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Healthcare Quality and Safety in India- Current Scenario
by B.K. Rana, NABH
 
Dr B.K. Rana
Dr B.K. Rana
Dr B K Rana is the Deputy Director of National Accreditation Board for Hospitals and Healthcare Providers (NABH), Quality Council of India. He is also a member of the Accreditation Council of ISQua and one of our longest serving Surveyors. He has played a key role in establishing the Asian Society for Quality in Healthcare (ASQua) and serves as a board member of ASQua as well as Chairman of its technical committee.  Dr Rana reports on how the awareness about quality has improved in India
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Viva La Evidence
Viva La Evidence -- a parody of Coldplay's Viva La Vida - a song all about evidence based healthcare -- a little bit about the history of evidence and then the key principles.  LYRICS AND VIDEO PRODUCTION BY: James McCormack
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Publications
Handbook on Healthcare Quality and Patient Safety
by by Dr Girdhar J Gyani and Alexander Thomas
 

Patient safety and Quality of Healthcare are two sides of same coin. History of evolution of quality in healthcare is as old as its counterpart in manufacturing sector. However the impact of quality in healthcare sector has been rather slow. One reason is that manufacturing sector was market driven and competition necessitated application of quality management practices and tools in this sector. This was and to an extent even today, has not been the case with healthcare sector. Firstly the healthcare sector by and large is regulated world over. Secondly demand and supply continues to remain skewed in favour of suppliers in most of developing economies. The supply of healthcare services has not kept pace with the demand, which is increasing due to rising population and rapid increase in life style diseases. Quality and therefore patient safety takes back seat in such circumstances.

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Impact evaluation of a quality improvement intervention on maternal and child health outcomes in Northern Ghana: early assessment of a national scale-up project
International Journal for Quality in Health Care Volume 25 Issue 5 October 2013
by Kavita Singh, Ilene Speizer, Sudhanshu Handa, Richard O. Boadu, Solomon Atinbire, Pierre M. Barker and Nana A.Y. Twum-Danso
 

Quality improvement (QI) methods, defined as strategies to improve the delivery of effective interventions, have long been used in high-income countries to improve health care and outcomes, but their application to middle- and low-income countries has been more recent. In 2007 the World Health Organization identified quality as a key component of improved health outcomes and greater efficiency in health-care service delivery. As more countries adopt QI approaches there is a need to document their implementation and effectiveness. Most of the currently published literature on assessments of QI approaches in middle- and low-income countries has focused on determining changes in process indicators, perceptions of change or improvements in hospital management. While understanding the implementation of QI approaches is crucial, so is evaluating their impact on health outcomes. This paper presents an evaluation of the first phase of a large QI project in Ghana.

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Patient Safety
Canada’s Virtual Forum on Patient Safety and Quality Improvement
 

Join the thousands taking part in Canada’s Virtual Forum on Patient Safety and Quality Improvement

Canada’s Virtual Forum on Patient Safety and Quality Improvement is back for a third year. With many travel bans and budgetary restrictions, the virtual forum is a great way to learn about the latest in patient safety from a diverse array patient safety and quality improvement experts without having to leave the office. Throughout the week, 20 hours of live content will be broadcast online and every session is recorded so you don’t have to miss out if you can’t watch live. In 2012, more than 4,000 people across Canada and 21 countries around the world tuned in to the Virtual Forum.

This year, we’re working hard to deliver a program filled with educational and engaging presentations as well as new ways of including our virtual audience in the conversation. All you need is a computer and an Internet connection to take part and there is no cost to register. Here's a look at the daily themes:

  • Monday October 28, 2013: Leadership - Harsh Truths and Hope
  • Tuesday October 29, 2013: Partnership - Don't Let Good Ideas Sit on the Shelf
  • Wednesday October 30, 2013: Medication Safety Across the Continuum
  • Thursday October 31, 2013: Heroes on the Frontline
  • Friday November 1, 2013: Power to the Patient

Each day’s broadcast begins with a member of Patients for Patient Safety Canada, (a patient-led program of the Canadian Patient Safety Institute), sharing their story of harm and suffering as a result of a patient safety incident. These powerful stories of unimaginable loss and grief serve as a reminder of the importance of patient safety and quality improvement and why we should accept no less than safe care.

Visit asklistentalk.ca to learn more and to register.

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Future Events
Patient-Centered Care Awareness Month
 

Planetree's Patient-Centered Care Awareness Month is an international awareness-building campaign that occurs every October to commemorate the progress that has been made toward making patient-centered care a reality and to build momentum for further progress through education and collaboration. This year’s theme is “Compassion in Action.”

Hospitals and health care organizations around the world are encouraged to celebrate by  nurturing empathy, compassion, and emotional intelligence in staff. When caregivers are nurtured and supported, they are empowered to build therapeutic connections with patients, allowing them to learn about the person beyond the diagnosis, and personalize care plans to accommodate their preferences.

For more information please visit http://planetree.org/PPCAor contact Danielle Swift at dswift@planetree.org 

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IEHF Healthcare Information Sheets and Symposium
 

Understanding why mistakes are made and tackling poor designs and procedures is key to improving patient safety. Increasing numbers of professionals are coming together to share expertise and good practice. Their projects and organisations address specific problems such as medical device design, improved procedures for hygiene, patient handling and teamwork in complex surgery. The IEHF has produced several human factors in healthcare information sheets which are available for download from their website, see http://www.ergonomics.org.uk/healthcare/ 

A major event this year is the Patient & Healthcare Provider Safety symposium on 25 November 2013 in London. This event will explore the positive contribution of human factors to patient and provider safety. You will learn about the latest methods, tools and techniques and hear from leading researchers and practitioners about approaches that work. Find out more about this event.

 

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IAPO 6th Global Patients Congress
 
‘Better access, better health: A patient-centred approach to universal health coverage’
Registration is now open for IAPO’s 6th Global Patients Congress – 29-31 March 2014, Macdonald Berystede Hotel & Spa, Ascot, UK. This event is the international event for patient leaders and others working to improve healthcare systems globally. Open to IAPO members and invited guests only. One FREE place for all IAPO members, early booking discounts for all subsequent delegates. To register or for more information see the website: www.globalpatientscongress.org.
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