Feature Article
New year with ISQua
CEO Update
 
Dr Peter Lachman, ISQua CEO
Dr Peter Lachman, ISQua CEO

I would firstly like to wish each of you a very happy new year and wish you the best for the coming year.

 

We achieved a lot in 2017 and plan to build on these achievements in 2018. Our London Conference was a great success with positive feedback received from speakers and delegates.

 

Our call for papers for Kuala Lumpur is still open and we've received an impressive amount of papers to date. We’ll be trying new ideas and workshops for the conference this year – keep an eye on future bulletins for more information.


I would firstly like to wish each of you a very happy new year and wish you the best for the coming year.

 

We achieved a lot in 2017 and plan to build on these achievements in 2018.

 

Our London Conference was a great success with positive feedback received from speakers and delegates. Our call for papers for Kuala Lumpur is still open and we've received an impressive amount of papers to date. We’ll be trying new ideas and workshops for the conference this year – keep an eye on future bulletins for more information.

 

During the London Conference, we launched our new Specialist Certificates. There are three topics to choose from 1) Person-centred care 2) Approaches & tools for PCC & engaging people in healthcare and 3) Fundamentals of External Evaluation Surveying. Each certificate is a 40-hour online course and is aimed at healthcare professionals with an interest in healthcare quality and patient safety. Enrolments are now being accepted and the certificates will begin in late February.

 

I am very pleased to announce that our new Honorary Advisor to the Board on Patient-Centred Care is Sara Yaron. Sara is a private lawyer & mediator and an expert in medical malpractice. She offers free of charge legal advice for cancer patients and Pro Bono in medical cases. We are very pleased to welcome Sara to the Board and look forward to her input.

 

I would like to thank each of you who have already renewed your Membership for 2018 – we've received the highest number of renewal in January in over 4 years. We look forward to bringing you news, activities and benefits over the next 12 months.

 

And finally, we've begun the redesign of the ISQua website and hope to launch our new and improved website in August 2018 but until then, we've got a sneak preview of what the site will look like –

 

More News
New Year Sponsorship Offer - 10% Off!
 
Expires 31st January 2018
Expires 31st January 2018

We're offering a 10% discount on all exhibition, sponsorship and advertising options for ISQua's 35th International Conference in Kuala Lumpur. Take advantage of this unrivalled gathering of key decision makers to enhance your company profile, or launch a new product or service. 


We're offering a 10% discount on all exhibition, sponsorship and advertising options for ISQua's 35th International Conference in Kuala Lumpur. Take advantage of this unrivalled gathering of key decision makers to enhance your company profile, or launch a new product or service. 

 

There are plenty of unique exhibition and sponsorship opportunities available. We can tailor any package to your budget, helping you gain that competitive edge while delivering a tangible return on investment.

 

Offer valid to 31st January 2018!

 

Renew your Membership & Fellowship for 2018
 

Start the new year right - renew your Membership for 2018! We hope that you enjoy the benefits of membership with ISQua and hope that you continue with us in 2018. 


Start the new year right - renew your Membership for 2018! We hope that you enjoyed the benefits of membership with ISQua in 2017 and hope that you continue with us in 2018. 

 

You should have recently received an email with your membership number and username, and a link to renew. If you have not received this email, or if you have any questions about your membership, please contact Deirdre Burke.

 

At the Members AGM, held during ISQua's London Conference, it was announced that the membership period will change from a calendar year (January to December) to an anniversary year (12 months from the date you renew). Anyone who renewed their membership in November or December 2017 has an expiry date of 31st December 2018.

 

 

Do you know that we have a special rate for Membership & Fellowship?

 

For only €450 you can renew your Membership and join our Fellowship Programme, this is a saving of €200 on the cost to register for the Fellowship on its own. If you've already renewed your membership you can add-on the Fellowship Programme for only €300. 

 

And for participants who were born in, and currently work in, low income or lower-middle-income countries, we're offering a 50% discount on these rates!

 

Our e-learning Fellowship Programme offers online resources across a variety of subject areas in health care quality and safety. By encouraging continuous professional development, our Fellowship Programme enhances both your working knowledge and efficiency.

 

To find out more about the Fellowship Programme please visit our website or contact Caroline Usher cusher@isqua.org.

 

Call for Papers - #ISQua2018
 
Closes on 12th February 2018
Closes on 12th February 2018

Having your work featured at the annual ISQua conference is an unrivalled chance to have key decision makers in health and social care consider your work and for you to make important connections with your peers.


Having your work featured at the annual ISQua conference is an unrivalled chance to have key decision makers in health and social care consider your work and for you to make important connections with your peers.

 

The theme for #ISQua2018 is ''Heads, Hearts and Hands: Weaving the Fabric of Quality and Safety" and from this, we've created 11 tracks topics that abstracts can be submitted under:

 

  1. External Evaluation
  2. Governance Leadership and Health Policy
  3. Data for Improvement
  4. Innovations and Improvement in Low-Middle-Income Countries
  5. Primary and Community Based Care
  6. The Future of Quality/The Next Frontier
  7. The Person
  8. Education Through Learning and Sharing
  9. Quality and Safety for the Vulnerable
  10. Patient Safety
  11. Traditional and Western Medicine

For more information on the tracks, and how to submit, please visit our website.

 

Closing date for submission is Monday, 12th February 2017

Patients react better when doctors imply uncertainty, rather than state it directly
by Oxford University Press
 

Choice of words might matter when doctors communicate uncertainty of diagnosis to their patients. A paper published in the International Journal for Quality in Health Care shows that the parents of pediatric patients may react more negatively to doctors who communicate uncertainty of diagnosis explicitly, such as directly stating they are unsure, as compared to doctors who use implicit language, such as discussing "most likely" diagnosis or providing several possible diagnoses under consideration.


Choice of words might matter when doctors communicate uncertainty of diagnosis to their patients. A paper published in the International Journal for Quality in Health Care shows that the parents of pediatric patients may react more negatively to doctors who communicate uncertainty of diagnosis explicitly, such as directly stating they are unsure, as compared to doctors who use implicit language, such as discussing "most likely" diagnosis or providing several possible diagnoses under consideration.

 

Diagnostic uncertainty is widespread in clinical practice and physician guidelines generally recommend that doctors explain the degree of uncertainty associated with their diagnosis. However, how exactly doctors should communicate uncertainty is a matter of debate. This communication can lower visit satisfaction, decrease adherence to doctor instructions, lessen trust, and decrease confidence in the doctor.

 

The researchers here surveyed parents of pediatric patients who hypothetically received a diagnosis with an element of uncertainty. The uncertainty in the diagnosis was communicated in one of three ways; either with an explicit expression of uncertainty (such as "I'm not sure which disease this is"), an implicit expression of uncertainty using broad differential diagnoses (such as "it could be this disease or this other disease"), or another implicit expression of uncertainty (such as "it is most likely this disease"). Researchers found that explicit expressions of uncertainty were associated with lower perceived technical competence of the doctor, less trust and confidence, and a less willingness to adhere to doctors' advice.

 

"Misdiagnosis is common in medical practice and to enable improvements, uncertainty of diagnosis is something both doctors and patients will need to embrace" said Hardeep Singh, MD, MPH, senior author and researcher at the Houston Veterans Affairs Center for Innovations in Quality, Effectiveness and Safety and Baylor College of Medicine. "Our study provides a foundation for future development of evidence-based guidance on how doctors can best communicate diagnostic uncertainty to patients to improve diagnosis and care outcomes."

 

###

 

The paper "Patient Perspectives on How Physicians Communicate Diagnostic Uncertainty: An Experimental Vignette Study" is available at: https://academic.oup.com/intqhc/advance-article/doi/10.1093/intqhc/mzx170/4791877?preview=true

 


 

Oxford University Press. (2018). Patients react better when doctors imply uncertainty, rather than state it directly [Press release]. Retrieved from https://www.eurekalert.org/pub_releases/2018-01/oupu-prb010918.php#

INCLUSIVE HEALTHCARE: AKAZ has started ISOSI pilot project in Sarajevo General Hospital
by AKAZ - Agencija za kvalitet i akreditaciju u zdravstvu u FBiH
 

The prim. Dr Abdullah Nakas General Hospital in Sarajevo (Bosnia and Herzegovina) is the first health institution in the Federation of Bosnia and Herzegovina to start implementing the Inclusive Standards for Disabled Persons (ISOSI). This pilot project is being carried out in cooperation with the FBiH Agency for Quality and Accreditation (AKAZ), a member of ISQua. The standards will establish a higher level of quality and accessibility for patients/service users with disabilities in the hospital.


The prim. Dr Abdullah Nakas General Hospital in Sarajevo (Bosnia and Herzegovina) is the first health institution in the Federation of Bosnia and Herzegovina to start implementing the Inclusive Standards for Disabled Persons (ISOSI). This pilot project is being carried out in cooperation with the FBiH Agency for Quality and Accreditation (AKAZ), a member of ISQua. The standards will establish a higher level of quality and accessibility for patients/service users with disabilities in the hospital.

 

"By developing and implementing new standards that contribute to a more integrated approach to and provision of healthcare services to patients/service users with disabilities, AKAZ, as an ISQua member, is demonstrating leadership, expertise and commitment to incorporating the rights of people with disabilities into the operations of healthcare institutions", says Dr Ahmed Novo, Director of AKAZ.

 

BiH ratified the Convention on the Rights of Persons with Disabilities in 2009 and the recommendations of the UN Committee on the Rights of Persons with Disabilities in April 2017, which the Government of the FBiH adopted in June 2017.  This process is important for all patients/service users with disabilities and implementation of these standards will improve access to healthcare.

 

 

 

ISQua Fellowship Internship with AGPAL/QIP
 
Dr. Sajid Ahmed, FISQua
Dr. Sajid Ahmed, FISQua

Dr. Sajid Ahmed was selected as one of the four International Society for Quality in Healthcare (ISQua) interns after a global competition in 2017. The ISQua Fellowship Internship program was launched in 2015. It offers the selected ISQua interns an opportunity to spend about two weeks with a leading organization in health care quality and safety, gain experience from the way in which the organization works and expand their network.


Dr. Sajid Ahmed was selected as one of the four International Society for Quality in Healthcare (ISQua) interns after a global competition in 2017. The ISQua Fellowship Internship program was launched in 2015. It offers the selected ISQua interns an opportunity to spend about two weeks with a leading organization in health care quality and safety, gain experience from the way in which the organization works and expand their network.

 

For the internship, Australian General Practice Limited (AGPAL) and Quality Innovation Performance (QIP) partnered with ISQua to develop a customized program to meet the intern needs and also provide exposure to the accreditation, quality improvement and patient safety environment in Australia. AGPAL and QIP are not-for-profit health promotion charities, delivering accreditation and support services to a wide range of organizations across Australia’s health, community and health services sectors.

 

We asked Dr Ahmed to share with us what he learned and gained from his time in Brisbane.

 

During my internship in November 2017, I was able to visit AGPAL/QIP offices in Brisbane and learn about the following:

  • I observed the accreditation process from initial registration to certification – shadowing operation team members through the process
  • the access proprietary software used to streamline the accreditation process
  • I participated and observed an on-site survey
  • Rotation with AGPAL Group staff members including decisions, education and training, marketing, shared services and corporate strategy
  • Visited patient safety and quality improvement unit of Queensland Health to learn about accreditation and patient engagement strategies
  • Learned about Patient-centred Surveys and Patient Opinion at CFEP Australia
  • Visited the Australian Institute of Health Innovation to understand patient safety research
  • Visited the Macquarie University Hospital to understand  the Learn, Heal, Discover concept


On the social side, I was able to visit the Gold Coast, Koala Sanctuary and Stony Bridge in Brisbane and the Opera House, Harbour Bridge and Manly Island in Sydney. I had an opportunity to learn about wildlife in Australia and feed kangaroos! I learnt about Opals and ate fresh seafood.


I have learned that General Practice accreditation is a unique model globally and feel that building on this model is a way to improve community and population health on a broader basis. Also understanding the nuances of AGPAL and QIP have helped me in appreciating another accreditation system closely and sustained my ongoing development as a surveyor, quality and safety professional.


Overall, the visit was very informative and an awesome learning experience that helped to understand innovative strategies adopted in accreditation, quality improvement and patient safety in Australia. Thank you to AGPAL, QIP and ISQua for their support to pursue this wonderful opportunity.

 

 

Nominations Solicited for 2018 Patient Reported Outcomes Measures (PROMs)
HAL Career Achievement Prize of $20,000 (USD)
 

The Health Assessment Lab (HAL) are seeking nominations for the 2018 Health Assessment Lab/Medical Outcomes Trust* John Ware and Alvin Tarlov Career Achievement Prize in Patient Reported Outcomes Measures (PROMs), which includes a $20,000 honorarium. The successful recipient of the prize will be announced and honoured at ISQua's annual conference.


The Health Assessment Lab (HAL) are seeking nominations for the 2018 Health Assessment Lab/Medical Outcomes Trust* John Ware and Alvin Tarlov Career Achievement Prize in Patient Reported Outcomes Measures (PROMs), which includes a $20,000 honorarium. The successful recipient of the prize will be announced and honoured at ISQua's annual conference.

 

The recipient will be expected to be present on 24th September in Kuala Lumpur to receive the award and share reflections on his/her work and how it has contributed to the field.
 
The award is named in honour of the Health Assessment Laboratory/Medical Outcomes Trust's founders, Dr. John E. Ware, Jr., and Dr. Alvin Tarlov - two of the world's leading pioneers in the development and use of patient-reported outcome measures.
 
The successful candidate will have made significant contributions to the field of PROMs throughout their career. Examples might include being:
 
1. Measurement Development: A leader in developing patient-reported outcomes measures (PROMs) for enhancing patient-centred research, improving outcomes and engaging patients in their own care.
 
2. Research: A leader in promoting the adoption of PROMs for clinical, comparative effectiveness and health services research.
 
3. Improvement: A leader who promotes the use of PROMs for improving health care delivery and population health programs.
 
4. Education: A leader who promotes the use of PROMs for educating health care professionals on how to improve their ability to measurably improve the outcomes of things that matter most to patients.
 
To submit a nomination or self-nominate, please (a) send a cover letter to nominate the individual, and (b) send a CV of the individual nominated. Nominations should be submitted to healthassessmentlab@gmail.com by 15 March 2018.
Quality in Healthcare Summit: Leading for quality in changing times
ISQua's 1st European Regional Conference
 
2nd March 2018, Dublin, Ireland
2nd March 2018, Dublin, Ireland

We have joined forces with the Royal College of Physicians of Ireland (RCPI) to create an unmissable event for anyone who wants to improve the health system they work in. This Quality in Healthcare Summit & ISQua's 1st European Regional Conference takes place on Friday 2 March 2018 in the Royal Hospital, Kilmainham, Dublin, Ireland.


 

We have joined forces with the Royal College of Physicians of Ireland (RCPI) to create an unmissable event for anyone who wants to improve the health system they work in. This Quality in Healthcare Summit & ISQua's 1st European Regional Conference takes place on Friday 2 March 2018 in the Royal Hospital, Kilmainham, Dublin, Ireland.

 

Join 300 fellow QI enthusiasts, including frontline staff, managers and policymakers, to hear what's new, what's exciting and what's actually working right now in Healthcare Quality Improvement.

 

Speakers include:

 

Wendy Nicklin, President of ISQua 

Dr Alan Smith, Director of Quality and Patient Safety at St Vincent's University Hospital, Dublin

Cliff Hughes, Professor of Patient Safety and Clinical Quality at Macquarie University, Australia; and past-President of ISQua
Jeffrey Braithwaite, President Elect of ISQua; Foundation Director, Australian Institute of Health Innovation; Director, Centre for Healthcare Resilience and Implementation Science; and Professor of Health Systems Research, Faculty of Medicine and Health Sciences, Macquarie University, Sydney, Australia.
Dr Stephen Clark, ISQua Board Member; Group Chief Executive, Australian General Practice Accreditation Ltd (AGPAL) and Quality Innovation Performance Ltd (QIP)

 

 

A special discounted rate of €150 (normally €250) is available for ISQua Members - to register, please use the Member-only registration link.

 

 

For more information on this event, please contact courses@rcpi.ie or visit the RCPI Website.

Healthcare Advancement Conference 2018 (HAC2018)
 
1st - 2nd November 2018, Bogota, Colombia
1st - 2nd November 2018, Bogota, Colombia

The HAC2018 is a biennial conference co-organized by ISQua and the Florida International University Board of Trustees, on behalf of the Robert Stempe College of Public Health and Social Work at Florida International University (FIU-SCPH) that will discuss the new challenges in healthcare quality and risk management in Latin America.


 

The HAC2018 is a biennial conference co-organized by ISQua and the Florida International University Board of Trustees, on behalf of the Robert Stempe College of Public Health and Social Work at Florida International University (FIU-SCPH) that will discuss the new challenges in healthcare quality and risk management in Latin America.

 

The Scientific Committee included ISQua Experts, Dr. Ezequiel Garcia, Teresa Tono and Maria Carolina de Toledo Sivieri Moreno.

 

The HAC2018 will be hosted in Bogota, Colombia from 1st to 2nd November 2018, and includes speakers from international organizations, Colombia, Chile, Peru and the U.S.A.


This conference is composed of a general conference and four workshops.

 

The audience for the general conference is limited to 1,000 participants and includes healthcare managers, physicians and other healthcare professionals and students.

 

The audience for the workshops are limited to 120 participants and includes healthcare administrators from private and public hospitals.

 

Papers are now being accepted under the below five topics:

 

1) Accreditation in healthcare facilities.

 

2) Risk management and patient safety.

 

3) Quality improvement in chronic illness care.

 

4) Emergency preparedness in healthcare organizations.

 

5) Controlling antimicrobial resistance in healthcare facilities.

 

The call for papers will close on 31st May 2018. For more information, and to register please visit the Facebook page or website.

IHF 42nd World Hospital Congress
INNOVATE | INTEGRATE | INSPIRE How can healthcare evolve to meet 21st century demands?
 
10th - 12th October 2018, Brisbane, Australia
10th - 12th October 2018, Brisbane, Australia

The World Hospital Congress is a unique opportunity to share your projects and best practice solutions with leaders of health service delivery organizations from around the world. The IHF Congress will take place from 10-12 October 2018 in Brisbane, Australia.

 


The World Hospital Congress is a unique opportunity to share your projects and best practice solutions with leaders of health service delivery organizations from around the world. The IHF Congress will take place from 10-12 October 2018 in Brisbane, Australia.

Submitting an abstract for either an oral or poster presentation gives you the chance to showcase your work to the international healthcare community and achieve global recognition.

 

The abstract submission date has been extended to 31st January 2018.

In addition to the experience and acknowledgement achieved through participation at the World Hospital Congress, successful abstract authors will be considered for publication in an internationally referenced journal and may be selected to present a webinar to the international community.

 

TRACKS:

From Volume to Value - examples of relevant topics could include:

• Value-based care

• Patient-reported outcome and experience measures

• Achieving funding value

• Preparing for transformational change

 

From four walls to the neighbourhood – examples of relevant topics could include:

• Integrated healthcare (hospital and primary care) case studies

• Funding and structural support systems for integrated care

• Universal healthcare

• Developing partnerships and relationships between health providers

 

From information to intelligence – examples of relevant topics could include:

• Health technology and security

• Use of “big data” and artificial intelligence

• Personalised medicine

• Data-informed decision making

 

To submit an abstract, and to find out more about the Congress, please visit the IHF website

 

 

IHI Africa Forum on Quality and Safety in Healthcare
19th - 21st February 2018, Durban, South Africa
 
19th - 21st February 2018, Durban, South Africa
19th - 21st February 2018, Durban, South Africa

The Institute for Healthcare Improvement's 1st Annual Africa Forum on Quality and Safety in Health Care will take place in the Durban Conference Center (Durban, South Africa) from 19th - 21st February 2018. 


 

The Institute for Healthcare Improvement's 1st Annual Africa Forum on Quality and Safety in Health Care will take place in the Durban Conference Center (Durban, South Africa) from 19th - 21st February 2018. 

 

The 1st Annual Africa Forum is a new opportunity for clinicians, quality and safety professionals, health system leaders, global health professionals, non-profit organizations, policymakers and Ministries of Health, to disseminate breakthrough results, acquire practical skills to address critical health system gaps, leverage extensive networking opportunities and be inspired! With over 250 high-quality abstract submissions tabled for poster, rapid fire and oral presentations, healthcare in Africa is gearing up for a memorable convening.

 

IHI has secured funding from the New Venture Fund to provide a limited number of scholarships for attendees to the Africa Forum. There are a number of scholarships remaining that cover the cost of the conference registration fee. Preference will be given to abstract presenters, students and participants from LMICs, all applicants will be considered. IHI are especially keen to facilitate attendance for ministry of health leaders, managers and practitioners.

 

You can find the link to the scholarship application here. We recommend that you apply as soon as possible as these will be given on a first come first serve basis. Candidates can indicate within the form whether they wish to apply for a full or partial scholarship to cover their registration.

 

For more information, and to register, please visit the IHI website.